Frequently Asked Questions


2 VTech toys have potential quality defects and have been removed from sale.


These toys do not present - in our opinion - any serious risk to the safety of your child. They have been tested by certified laboratories and comply with all applicable European, Australian and New Zealand standards. No incidents or injuries have been reported to date. However, some parents have reported anomalies that are inconsistent with our usual level of requirement for the quality and reliability of our products.

So if you have one of these toys, we advise you - as a precaution - to remove this toy from the reach of your child and return it to us for a full refund.

We apologize for this inconvenience. Rest assured that the quality of our toys and the total safety of the children who use them are and remain our highest priority.

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